Refund policy

Refund and Returns Policy for SOLOMINER

Effective Date: January 30, 2026

1. General Return Policy

At SOLOMINER, we strive to provide high-quality Bitcoin mining hardware. If you need to return a product, the following conditions apply:

  • Customers have 14 days from the date of delivery to request a return.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns are only accepted for unused products; items that have been modified or damaged due to incorrect usage cannot be returned.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Send an email to support@getsolominer.com with your order number and reason for return.
  2. Await Approval: Our team will review your request and provide return instructions.
  3. Ship the Item: The customer is responsible for return shipping costs. We recommend using a trackable shipping method.
  4. Inspection & Processing: Once we receive your return, we will inspect the item within 7–14 business days.
  5. Refund or Replacement: If approved, a refund will be processed, minus applicable fees.

3. Refund Policy

  • Refunds are issued to the original payment method.
  • Refunds in Bitcoin are not possible under any circumstances.
  • Shipping fees are non-refundable once the package has been dispatched.
  • A restocking fee of 10% may be applied to approved returns.

4. Warranty & Defective Products

  • All SOLOMINER products come with a limited warranty covering manufacturing defects.
  • If a product is faulty upon arrival, we will repair or replace it at our discretion.
  • Normal wear and tear, physical damage, and improper use are not covered under warranty.

5. Exclusions from Refunds & Returns

Returns will not be accepted in the following cases:

  • The product has been used, modified, or damaged due to improper handling.
  • Returns without prior approval from our support team.

6. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@getsolominer.com

Thank you for shopping with SOLOMINER.